FAQ Question
Shipping and Delivery
For prepaid orders below Rs 599, there is a shipping fee of Rs 50 and it's absolutely free for orders above Rs 599. We have a flat Rs 70 COD charge for any Cash on Delivery orders.
We know that pet lovers are all over the place, so we can ship to most areas pan India. Unfortunately, we don’t ship internationally yet.
The excitement of receiving a package knows no boundaries! That’s why at Petsy, we do our best to make sure you receive your delivery ASAP. Orders are usually dispatched within 24hrs Monday to Friday.
Orders within Mumbai will be delivered within 72 hours of placing the order and it takes upto 5-7 working days for orders to be delivered in other parts of India.
However, We are not liable for any delays in delivery by our courier partners but don’t worry, at Petsy we have your back and will help you track the parcel and keep you updated.
Orders within Mumbai will be delivered within 72 hours of placing the order and it takes upto 5-7 working days for orders to be delivered in other parts of India.
However, We are not liable for any delays in delivery by our courier partners but don’t worry, at Petsy we have your back and will help you track the parcel and keep you updated.
Returns, Refunds and Exchanges
We don’t offer refunds, but you can get a store credit or exchange your purchase. This why customers shop with confidence at Pesty. We will be happy to exchange/offer store credit any items within 14 days of being purchased subject to the product and packaging being in its original unused condition and it is re-saleable by the time we receive it.
However, we do not offer exchanges or returns for products like personalised engraved identification tag or toys unless the item is faulty or damaged.
In the case of “change of mind” returns, the shipping/delivery charges will not be refundable and any costs incurred in returning the item to Furloads will be borne by you.
However, we do not offer exchanges or returns for products like personalised engraved identification tag or toys unless the item is faulty or damaged.
In the case of “change of mind” returns, the shipping/delivery charges will not be refundable and any costs incurred in returning the item to Furloads will be borne by you.
If the product is defective or damaged in transit, return the product within 14 days and we will either replace the product or provide a store credit for the purchase price (and delivery cost, if any). Please refer to our Returns Policy for more information.
If however, you return the product more than 14 days after purchase, we will need to make a more thorough assessment of the nature of the fault before we can determine how to help you.
In the case of damaged/faulty goods, any shipping/delivery charges borne by you, will be refunded by way of store credit (remember to retain your delivery invoice).
If however, you return the product more than 14 days after purchase, we will need to make a more thorough assessment of the nature of the fault before we can determine how to help you.
In the case of damaged/faulty goods, any shipping/delivery charges borne by you, will be refunded by way of store credit (remember to retain your delivery invoice).
1. Please log onto our returns portal at https://returns.richcommerce.co/return/new?c=Petsy and log your return request.
2. One of our Petsy Customer Service team member will contact you via email with instructions on how to get your item back to us and will provide you with a return shipping label.
3. Pack up your item carefully, so it reaches us safely. At Petsy we value the environment around us and encourage you to re-use your Petsy packaging to send the package to us. However, if your furry friend was super excited and may have found his/her way into the jam packed goodies, then use a similar sized box. Following the instructions emailed to you, print or copy out your return shipping label and tape it to the front of the box.
4. Once we have received your parcel, we will access the product and get back to you on the next steps within 2 working days of your return arriving back to us. We’ll keep you updated along the way.
5. Please note that all store credit vouchers are valid for 1 month.
2. One of our Petsy Customer Service team member will contact you via email with instructions on how to get your item back to us and will provide you with a return shipping label.
3. Pack up your item carefully, so it reaches us safely. At Petsy we value the environment around us and encourage you to re-use your Petsy packaging to send the package to us. However, if your furry friend was super excited and may have found his/her way into the jam packed goodies, then use a similar sized box. Following the instructions emailed to you, print or copy out your return shipping label and tape it to the front of the box.
4. Once we have received your parcel, we will access the product and get back to you on the next steps within 2 working days of your return arriving back to us. We’ll keep you updated along the way.
5. Please note that all store credit vouchers are valid for 1 month.